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L.a colors pro concealer11/9/2022 For any product that is damaged or defective, please have the following information handy: Your refund or credit will be issued within 30 days of your return being received-we will also confirm the refund by email. Please call BTYBOX.COM Customer Care to arrange for the return of products ordered.Īny package that is refused or undeliverable due to insufficient address is also subject a refund less shipping. We do not refund shipping charges if you refuse to accept packages sent. There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in salable confition (unless order is in excess of $500.00, which is considered special order, in which case there is a 50% restocking fee). Otherwise a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited). L.A COLORS PRO CONCEALER FREEWe provide free return shipping if we have provided you with an incorrect, damaged or defective item. Ineligible return items will only be returned at the buyers cost.īuyers are responsible for the shipping charges for the undelivered packages due to invalid shipping information. Please note that a refund will only be issued once the return product is received by us.Īll returns are subject to a 15% restocking fee. When issued, the credit will be applied to the same credit card or method the original purchase was made. Refunds will be issued at the BTYBOX's discretion. Shipping costs are the responsibility of the buyer.Īny damaged item must be notified and requested for return within 4 days of delivery. Products must be in original condition and must be accompanied with the original product packaging. Please contact in advance and notify us of your return/exchange. Returns and exchanges will be honored accompanied by a return/exchange approval within 30 days of the purchase date.īuyers are responsible to return the merchandise in 30 days upon approval. If you are not 100% satisfied with your purchase please notify us. Note: Fee to be the actual cost of shipping.ī strives to provide our customers with a pleasant, honest shopping experience. In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. That's why we require ground only delivery for orders that contain DOT restricted products.įor questions regarding shipping options, call us toll-free at 1-85) or send us an e-mail at: Corrections: is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.Īerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. L.A COLORS PRO CONCEALER FULLTo reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. Items are sent from our warehouse located in Floral Park, New York on a daily basis (Monday-Friday).ī reserves the right to switch the shipping method to a more economical option for overweight packages. We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Shipping fee is calculated based on the the total weight of your cart. STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. We normally ship using services offered by the United States Postal Service (USPS). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days).
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